Opinion From Industry Analysts

NCO, an EGS Company, continues to earn high praise from industry analysts. With the 2012 merger with APAC Customer Services (APAC), the accolades for the company and the anticipated impact on the global BPO market continue to pour in. We appreciate the opinions of leading BPO analysts, and welcome you to review the documents below for further insights into our company, as well as our recognized capabilities to serve our clients.

NCO Completes APAC Merger to Form $2 Billion BPO

May 2012 - IDC

Report on the merger between NCO and APAC, highlighting key factors that will impact the global BPO market, including:

• Credit rating increase of two (2) levels
• Combined revenue of just under $2 billion; Now among BPO industry leaders in terms of both revenue and scale
• Addition of expertise in healthcare services, including back-office and pharmaceutical segments
• Significant portfolio and geographic diversification

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NCO and APAC Merger Means CRM Outsourcing Game Change

April 2012 - Ovum

Report on the effect that the NCO and APAC merger, under the umbrella of Expert Global Solutions, will have on the Customer Relationship Management Outsourcing market. Highlights include:

• $2 billion revenue rare among CRM outsourcing companies
• Market-leading position is a sign of stability
• Increased ability to leverage thought leadership in outsourced contact center space
• Expanded industry-specific capabilities and global footprint

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