The telecommunications industry is extremely competitive. Next-generation technologies are opening the door for new companies to enter the market, and growing numbers of companies are competing for customers while seeking creative ways to boost profitability and reduce costs.

NCO Communications Services specializes in the unique needs of the telecom industry. We have been helping communications companies streamline internal processes, reduce customer churn, cut costs, and focus on service for more than thirty years. In that time, we have successfully developed outsourcing solutions for Regional Bell Operating Companies, wireless carriers, Internet service providers, long distance companies, cable companies, satellite service providers, CLECs, and VoIP providers.

We offer a full suite of outsourcing services to the telecommunications sector, including:

• Customer Marketing and Sales
• Customer Care
• Technical Support
• Back Office Support
• Interactive Voice Messaging (IVM)
• Text Messaging
• Early Intervention / First-Party Collections
• Third-Party Collections
• NCO Trigger Program
• Letter Services
• NCOePayments™
• NCO Attorney Network Services
• Portfolio Management
• Analytic Services

NCO 360®

NCO is proud to debut NCO 360, a singular, one-stop solution for all your collection needs. We have drawn on our extensive resources to provide an end-to-end process with full support for pre- and post-charge-off collections, third-party collection agency management, payment processing, and debt litigation, all contained in one program.

NCO 360's value proposition is straightforward: a simplified approach to debt collection combined with greater cash collections and competitive pricing.

The services include:

• Portfolio valuation and scoring/segmentation
• Pre-activation and ongoing scrubs for bankrupt and deceased accounts as well as back-office put back support
• Ongoing account-specific information, including credit bureau reporting and automatic address/phone number updates
• Alerts from our proprietary system, which flags new debtor activity
• Agency and attorney management
• Client-approved auditing program
• Debt resale support