Customer Marketing and Sales

We are experts at developing inbound and outbound sales programs that deliver results. Our representatives receive thorough training so they have the knowledge they need to be experts on the products and services they are selling.

NCO Communications Services offers inbound and outbound sales and marketing programs that help you acquire new customers, grow your relationship with current customers through up-selling and cross-selling, renew customers with expiring contracts, and win back former customers. We operate as a seamless extension of your business, letting you focus on your core business: delivering communications services to your customers.

Our representatives are skilled at supporting every phase of the sales process, including answering product- or service-related questions, making recommendations, up-selling and cross-selling, and order processing. NCO’s training programs empower our representatives with the knowledge they need to make them experts on the products and services they are selling.

Customer Care

NCO can communicate with customers by telephone, email, and Web chat.

The communications market is extremely competitive, so a customer who has a negative experience with customer service may switch providers. NCO Communications Services realizes that the customer relationship is your most important asset, and our Customer Care programs deliver the quality results your customers expect, increasing customer loyalty.

We take the time to learn your business culture and then replicate it into our own facility, creating an environment where our representatives operate as a seamless extension of your organization and believe in the products and services they are supporting.

Our customer care solutions are built around the philosophy of first-call resolution. We ensure your customers speak to a knowledgeable representative who answers their questions correctly the first time. We train our representatives on all of your offerings, empowering our personnel to help your customers with product or service inquiries, requests for general information, billing questions, account activation, and complaint resolution

Technical Support

NCO can provide multi-tier technical support for even the most complex communications products.

Telecommunications companies typically are "cutting edge" when it comes to new technology. The devices people use to interact with each other every day are becoming increasingly complex, and it is critical that telecom carriers have a support structure to help their customers use them. After all, customers who can’t figure out how to use their communications devices may wind up switching to another provider.

NCO Communications Services has experience providing multi-channel and multi-tier technical support programs for the telecom industry. Our entire philosophy is built around first-call resolution: making sure your customers reach a representative who resolves their problem the first time. We combine a customer-friendly approach with trained representatives who are experts in troubleshooting and resolving difficult technical problems. NCO has the ability to interact with your customers over the telephone, through Web chat, or via e-mail.

Back-Office Support

NCO's back-office programs handle important, non-core parts of your business so you don't have to.

NCO offers a full suite of back-office support services to help telecommunications companies free up internal resources and focus on their core business. Some of our back-office services include researching billing inquiries and payment processing.

NCOePayments^TM

NCOePayments offers multiple payment options for your customers.

Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customized solutions include:

ePay Phone

NCOePayments provides our clients the opportunity to offer customers multiple payment options. NCO can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by NCO and access an automated message welcoming them to the bill payment center in the client's name. Customers experiencing difficulty with the IVR system are transferred to an NCOePayments representative who assists them with completing the payment process.

ePay Exchange

Using NCO's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using NCO's proprietary, customizable payment entry screen. Client representatives can log on to the NCOePayments extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database.

ePay Online

NCOePayments also offers an integrated Internet payment solution available 24 hours a day, 365 days a year. Using this version of NCOePayments allows customers to link directly from the client's website to the NCOePayments site and make direct payments into a secure, centralized database.

ePay Enterprise

NCOePayments offers this service to NCO clients who wish to use their own system, whether their automated phone system (IVR), customer service system used by customer service reps, kiosk machines, Web sites, or any other system which they use to collect payments. In this scenario, the client connects directly into NCO's payment processing engine. The client uses its own systems products, but benefits from NCO's processing efficiencies and expertise.

NCOePayments gives comm services customers automated payment options, over the phone and the web, without the capital investment by our clients.