Interactive Voice Messaging (IVM)

NCO's IVM service is a cost-effective way to interact with large numbers of people.

NCO's interactive voice messaging (IVM) platform can support any stage of the customer lifecycle. We can help telecommunications companies reinforce their brand, build customer satisfaction, and strengthen customer loyalty.

Some examples of the call types we can support include:

• Customer acquisition calls
• Outbound calls for new services (up-sell and cross-sell)
• Outbound welcome calls
• Customer retention calls
• Customer winback programs
• Customer surveys
• Automated collection calls

Text Messaging Services

Text messaging is everywhere, and NCO's Text Messaging Solution is a creative way to quickly communicate with your customers.

Cell phone users in the United States sent an estimated 600.5 billion text messages in 2008. NCO's Text Messaging Services are a cost-effective way for telecommunications companies to communicate with their customers. Our text messaging campaigns are easy to set up and free for end users to receive. Using text messaging, we can help you communicate with large groups of people simultaneously, relaying a wide variety of information, including:

• Collection notices
• Information about new services
• Confirmation numbers and other important information

NCO's Text Messaging Services can also be used in coordination with our interactive voice messaging services for a multi-channel campaign, and we can also add agent support for two-way communication with customers.

Analytic Services

We can predict which of your customers will defect or grow months before they do.

NCO Analytic Services uses its proprietary pattern recognition technologies to predict which of your customers will defect or grow months before they do. As a result, we create "hot lists" to facilitate integrated customer management outreach programs. Similarly, for customer acquisition programs, we use our predictive technologies to laser-target those prospects with the highest propensity to buy. In doing so, we deliver unparalleled sales per hour.

Beyond predicting behavior, our systems will also provide key marketing intelligence so that we can deliver the right offer to the right customer at the right time with relevant positioning. Our predictive technologies, coupled with our ability to professionally design and execute both outbound and inbound campaigns, are yet further evidence of NCO's position as an innovative outsourcing partner.