NCO offers a full range of outsourcing services designed to help private lenders. We understand the variety of loan programs that are available from private and alternate lenders, and we can help students navigate the application process, answer general inquiries, and recover delinquent accounts. Our representatives are trained to take a customer-friendly approach when interacting with borrowers, and we perform all of our duties within strict compliance with all laws and regulations.

NCO Education Services offers the following services:

• Borrower care
• Delinquency management
• Post-Default collections

Borrower Care

The student loan application process can be complicated, but NCO can help. NCO Education Services can take inbound calls from potential borrowers who are looking for information or need assistance with their application. Our representatives explain the various loan options available to borrowers, and we walk them through the application process, providing as much assistance as needed.

Early-Intervention / Pre-Collection Services

It is a proven fact that accounts become less collectable as they age. NCO’s early intervention programs are designed to help private lenders manage borrowers who are in the early stage of delinquency. We work on your behalf and in your name to remind borrowers of their financial obligation, curing accounts while maintaining a positive relationship with you.

Third-Party Collections

When borrowers have become seriously delinquent, NCO’s third-party collections programs leverage the resources of the world’s largest accounts receivable management firm to recover unpaid loans. We can develop a customized solution that includes telephone calls, letters, credit bureau reporting, skip tracing, and legal action, if necessary.

NCO has a zero tolerance policy when it comes to violations, and our collections programs strictly adhere to the FDCPA and all other applicable regulations. We operate the largest corporate compliance department in the industry, and our representatives receive comprehensive training on professionalism, collections techniques, and the laws that govern our industry.