NCO Education Services
Students begin their education with high hopes and good intentions, but circumstances sometimes deter repayment. At the same time, we understand that institutions of higher education want to maintain their professional image with their students and alumni. NCO Education Services is able to help increase repayment while simultaneously enhancing student and alumni customer service satisfaction.
NCO has been working with institutions of higher learning for more than 40 years. We operate an independent business unit, NCO Education Services, that is solely focused on working with colleges and universities, guaranty agencies, lenders, and servicers.
Education Service Offerings
In order to serve you best, NCO Education Services maintains dedicated higher education contact centers. Thanks to our long-standing partnerships with public and private institutions of all sizes, we understand the intricacies of higher education accounts receivable management. NCO provides multiple solutions to help your institution exceed its goals, including:
Secure Payment Services
ePay Preferred allows students to pay their bill via phone or Internet portal via credit card, debit card, or ACH check in a secure, verified environment. By providing multiple student-centered payment channels, we are able to increase your revenue, as well as student satisfaction
Private Loan Solutions
Private lender services include borrower care, loan servicing, delinquency management, and post-default collections. We are bale to help students navigate applications, answer general questions, and make payments on delinquent accounts, all with a customer friendly and fully regulatory compliant approach.
Guaranty Agency Solutions
With offerings including default aversion services, post-default collection services, skip/locate services and loan servicing, we are able to offer guaranty agencies a full suite of higher education services.
We partner with you to provide portfolio evaluation, loan servicing, pre-collection and account notification services, cohort default management and post-default collection services, ensuring excellent outcomes and increasing constituent satisfaction.
University Accounting Services
University Accounting Services (UAS), a subsidiary of NCO, provides class-leading loan servicing and receivable management exclusively for colleges, universities, and private loan providers. UAS services include:
- Student loan billing
- Document imaging and storage
- Credit reporting for federal, institutional, and private loans
- 1098 E and T Reporting
- And much more.
Learn how UAS can create a custom fit solution for your institution.
For more information on NCO Education Services, contact us today.