Fixed Fee Collections

Our products, services and our corporate capabilities give us the unique ability to provide innovative collection solutions for a broad range of clients.

NCO and Transworld Systems Inc. provide world-class delinquency management, collections, and accounts receivable management solutions to small and mid size businesses, franchises, financial services firms, professional offices and medical practices all the way up to large national and regional businesses. Our products, services and our corporate capabilities give us the unique ability to provide innovative collection solutions for a broad range of clients.

Transworld's proven GreenFlag^SM Profit Recovery system helps companies recover money owed to them. More than 60,000 businesses currently entrust Transworld with their slow-pay and non-paying accounts. The unique Fixed Fee collection system provide industry specific end to end receivables management solutions that include early delinquency pre-collections letter series, early stage collection services, and a later stage contingency collections, and, if appropriate, litigation.

For more information on Transworld Systems, click here.

First-Party Collections

Offering financial services providers a broad range of services to meet every company's desired outcome.

It is a proven fact that accounts become less collectable as they age, and with the current economic landscape, it is more important than ever that companies contact people early in the delinquency cycle. However, financial institutions are under increasing pressure to cut costs, so they may not have the resources necessary to reach out to these customers.

NCO can help.

Our first-party outsourcing programs operate as a seamless extension of your business. Working on your behalf and in your name, our representatives contact customers who are still in the early stage of delinquency. We take a customer-service approach to remind them of their financial obligation and urge them to bring their accounts current before they become seriously delinquent and run the risk of harming their credit rating.

Our Financial Services team has experience developing first-party programs that are specifically customized to organizations in the finance and banking sectors.

Third-Party Collection Services

NCO's third party collection service imparts a sense of urgency upon seriously delinquent customers.

Companies involved in the banking and finance sectors all face the common challenge of finding ways to prompt seriously delinquent customers to make payment before they are charged off as bad debt. Similarly, they must find ways to collect the full balance after write off.

NCO's third-party collections programs use the full resources of the world’s largest accounts receivable firm, and our dedicated Financial Services personnel are experts at taking the best practices formed over the eight decades we have been in business and tailoring them to clients in the financial sector.

The following list includes just some of the tools we can use to maximize results:

• Customized telephone and letter campaigns
• Automated messaging and live calling
• Credit reporting
• Robust skip tracing capabilities
• Credit bureau reporting
• Legal services

Every element of our collections program, starting with how our clients send us information and ending with the types of reports we deliver, can be customized to your exact requirements.

NCO Trigger Program

NCO's Trigger Program proactively looks for signs that a debtor's financial situation is improving, thus increasing the likelihood that he or she will be able to pay.

NCO's Trigger Program is an unparalleled program designed to help companies recover accounts after all collection efforts have been exhausted and the accounts have been charged off. We proactively monitor debtors' credit report for any signs that their financial situation has improved, such as paying off a loan. When NCO is notified of these positive changes, we can follow up with letters and telephone attempts.

Loan Servicing

Systems & Services Technologies, Inc. (SST), an NCO subsidiary, provides primary and backup loan servicing for a variety of loans.

To learn more about our loan servicing, please visit SST on the web.

Attorney Network Services™

Cost-effective legal collection solutions for creditors across the country.

NCO offers litigation services through its Attorney Network Services™. The NCO Attorney Network has identified a national network of law firms that specialize in creditors’ rights and legal collections. Through its relationships with law firms across the country, NCO is able to provide clients with cost-effective solutions by having client accounts placed with network firms for legal treatment. While NCO can never act as an attorney, or guarantee any type of legal performance from network law firms, the attorney performance is tracked and NCO assists with the reporting and the status of claims. 

We meet the needs of creditors large and small, whether their requirements call for the implementation of a pre-litigation collection campaign for selected accounts or for a nationwide bankruptcy recovery program. We improve our clients' bottom line through customization, working closely with them to identify and implement solutions that yield quality results.

NCO Attorney Network Services consist of the following:

• Pre-litigation Collections
• Attorney Network Collections (Litigation)
• Bankruptcy Recovery Programs
• Reaffirmation Invitation Programs
• Non-Dischargeable Debt Programs
• Nationwide Motions Filing
• Nationwide Replevin Filing
• Probate Accounts
• Suit Scoring

Portfolio Management

NCO Portfolio Management is ranked among the top 10 debt purchasers.

Financial institutions can strengthen their balance sheet and unlock value from charged off accounts by selling them. NCO Portfolio Management is one of the 10 largest debt purchasers in the United States, and we have a wealth of experience in purchasing distressed receivables from companies in the financial sector.

Selling portfolios of bad debt is a low-risk strategy that can deliver many benefits, including:

• Accelerating cash flow
• Streamlining operations
• Eliminating liability
• Controlling volume increases

Eliminating the need to operate a costly collections department enables our clients to reallocate staff to other functions, thereby streamlining operations and increasing productivity. Whether eliminating positions or reallocating staff, selling bad debt portfolios opens opportunities for our clients to refocus on core competencies.

NCO Portfolio Management makes the sales process easy, clear, and concise. Keeping the process simple limits the time needed to execute a sale. Depending on the size and complexity of the portfolio, the sale process can take between five to sixty days. NCO Portfolio Management works with clients to ensure they meet the timeframe necessary to meet their business needs.