Customer Marketing and Sales

NCO's Customer Acquisition Programs help financial institutions acquire new customers and upsell or cross sell new products to existing customers.

NCO has been providing customer acquisition and sales services to the financial sector for 25 years. We support inbound and outbound sales efforts by conducting customized programs designed to acquire new customers, renew current clientele, and win back or win over targeted consumers. Our senior management team understands the unique challenges that most financial institutions and banks face when launching sales and marketing programs.

NCO Financial Services has successfully designed, implemented, and managed the following types of programs for our financial clients:

• Credit Card Acquisition
• Welcome Calls to New Customers
• Home Equity Installment Loans
• Home Equity Lines of Credit
• Personal Installment Loans
• Personal Lines of Credit

Customer Care

NCO can communicate with customers through the telephone, email, and Web chat.

The customer relationship is a company's most important asset. Without it, they aren't in business. NCO's Customer Care solutions operate as seamless extension of your organization, ensuring customers speak to a knowledgeable agent who answers their questions correctly the first time. Our industry-leading training programs ensure our personnel are understand your unique business culture and are properly educated on all of your products and service offerings. We can help financial institutions handle questions like service inquiries, requests for general information, and complaint resolutions. We can also field inbound calls for credit card activation.

Back Office Support

NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing.

NCO's customizable solutions can provide back office support as a standalone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. We support the client's front-end business while working behind the scenes.

NCO's proven back office solutions include:

• Billing
• Inquiry Research
• Payment Processing
• Bankruptcies
• Accounting

NCOePayments™

Flexible and completely customized solutions.

Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customized solutions include:

ePay Phone

NCOePayments provides the clients opportunity to offer their customers multiple payment options. NCO can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by NCO and access an automated message welcoming them to the bill payment center in the client's name. Customers experiencing difficulty with the IVR system are transferred to an NCOePayments representative who assists them with completing the payment process.

ePay Exchange

Using NCO's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using NCO's proprietary, customizable payment entry screen. Client representatives can log on to the NCOePayments extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database.

ePay Online

NCOePayments also offers an integrated Internet payment solution that is available 24 hours a day, 365 days a year. Using this version of NCOePayments allows customers to link directly from the client's website to the NCOePayment site and make direct payments into a secure, centralized database.

ePay Enterprise

NCOePayments offers this service to NCO clients who wish to use their own system, whether their automated phone system (IVR), customer service system used by customer service reps, kiosk machines, Web sites, or any other system which they use to collect payments. In this scenario, the client is able to connect directly into NCO's payment processing engine. They use their own products, but avail themselves of NCO's processing efficiencies and expertise.

NCOePayments gives financial services customers automated payment options, over the phone and the web, without the capital investment by our clients.