The finance and banking industries are facing difficult times. With tough economic conditions and tightening credit, financial services companies are finding it more difficult to acquire new customers and prevent existing customers from defaulting on their obligations

NCO Financial Services is an independent business unit solely dedicated to working with clients in the financial services sector. We offer a full menu of outsourcing solutions that are designed to help companies in the financial services sector acquire new customers, improve the way they support existing customers, prevent customers from slipping into delinquency, and unlock value from accounts that have become seriously overdue. 

Some of the world's largest financial services clients rely on NCO to deliver the same type of responsive service that they pride themselves on delivering to their customers. We have designed, implemented, and managed outsourcing solutions for credit card issuers, auto finance companies, debt buyers, credit unions, retail credit issuers, and banks of all sizes. 

Services Offered:

NCO offers the following services to the financial sector:

• Fixed Fee Collections
• First-Party Collections
• Third-Party Collections
• NCO Trigger Program
• Letter Services
• Customer Marketing and Sales
• Interactive Voice Messaging
• Text Messaging
• Skip to Locate
• Fraud Prevention
• Customer Care
• Loan Servicing
• Back Office Support
• NCOePayments™
• NCO Attorney Network Services
• Portfolio Management
• Predictive Analytics

NCO 360®

NCO is proud to debut NCO 360, a singular, one-stop solution for all your collection needs. We have drawn on our extensive resources to provide an end-to-end process with full support for pre- and post-charge-off collections, third-party collection agency management, payment processing, and debt litigation, all contained in one program.

NCO 360's value proposition is straightforward: a simplified approach to debt collection combined with greater cash collections and competitive pricing.

The services include:

• Portfolio valuation and scoring/segmentation
• Pre-activation and ongoing scrubs for bankrupt and deceased accounts as well as back-office put back support
• Ongoing account-specific information, including credit bureau reporting and automatic address/phone number updates
• Alerts from our proprietary system, which flags new debtor activity
• Agency and attorney management
• Client-approved auditing program
• Debt resale support