NCO understands the sensitive nature of dealing with child support obligors, custodial parents, and non-custodial parents. We recognize that emotions run high when it comes to child support, so we instruct our account representatives to treat all customers with respect, dignity, and empathy. Our representatives undergo extensive training to learn effective telephone customer service skills, including how to deal with stressful situations and how to deal with emotional customers in a calm, polite, and effective manner. Furthermore, NCO has an internal database of 450 million debtor records, as well as a partnership with LexisNexis that grants us access to an additional 17 million records. Together these resources give NCO a formidable edge in locating absent Non-Custodial Parents (NCPs).