NCO Trigger Program

NCO's Trigger Program proactively looks for signs that a debtor's financial situation is improving, thus increasing the likelihood that he or she will be able to pay.

NCO's Trigger Program is an unparalleled program designed to help companies recover accounts after all collection efforts have been exhausted and the accounts have been charged off. We proactively monitor debtors’ credit report for any signs that their financial situation has improved, such as paying off a loan. When NCO is notified of these positive changes, we can follow up with letters and telephone attempts.

Interactive Voice Messaging (IVM)

NCO's flexible IVM platform can support a wide variety of services.

NCO's interactive voice messaging (IVM) platform can support any stage of the customer lifecycle. We can help financial institutions reinforce their brand, build customer satisfaction, and strengthen customer loyalty. Some examples of the call types we can support include: 

• Customer acquisition calls
• Outbound calls for new services (up-sell and cross-sell)
• Outbound welcome calls
• Customer retention calls
• Customer winback programs
• Customer surveys
• Automated collection calls