Let us provide a patient-focused solution for your aged receivables.

When your internal collection efforts are exhausted, our Bad Debt Recovery Services program resolves delinquent receivables while maintaining the utmost respect for your patients.

Work Standards. As soon as your accounts are placed with NCO, we assign them to the correct work queue to begin carefully managed telephone interaction and letter campaigns. Our programs adhere to all specific requirements you may have, and every account receives work efforts based on our best practices.

Account Segmentation. We do things differently from other vendors. Better than other vendors. One example is our account scoring and segmentation strategies. Our custom scoring model allows us to accurately predict when patients are most likely going to submit payment, and then we focus our best resources there.

Powerful and Proprietary Databases. NCO’s internal database containing over 450 million names and detailed information. This commanding tool increases contact percentage and dramatically improves your account recovery rate. We integrate this tool with data from leading national vendors for superior find rates. 

Insurance Billing. NCO handles insurance billing and follow-up procedures for all insurance carriers, including Commercial, Managed Care, Medicare, and Medicaid.

Credit Bureau Reporting. We can report delinquent accounts to one or more of the three national credit bureaus (Experian, Equifax and TransUnion), but only with your approval.

Legal Recourse. NCO has well-established relationships with attorneys in all 50 states, and we use our network when pursuing accounts that require litigation. These attorneys are specialists in healthcare collection work.

Lien Services. NCO offers a cost-effective means of securing your interest in third-party liability cases by filing a lien with the court, aggressively following up with attorneys and insurance companies, then releasing the liens once recovery is received.