Health Information Management (HIM) is the increasingly crucial practice of maintaining the health of medical records and information. A comprehensive HIM program improves both clinical and administration operations and helps manage complex patient health information.  

Let NCO’s HIM solutions enhance patient care and improve overall revenue cycle performance. With NCO, you can ensure that your organization has the most accurate information available, under the highest standards of data security.

NCO's HIM Solutions include:

• Transcription
• Coding

Let NCO handle your HIM processes, so you can focus on your patients.

Coding Services

Advanced Coding Technologies and Services with the Future in Mind

Custom Fit for You 
NCO delivers a full range of proven, field-tested coding services to reduce backlogs, improve cash flow, streamline coding operations, and reduce non-compliance risk. Our offerings range from long-term contract coding services to audits and consulting services. NCO’s healthcare experts consult with your departments and staff to understand all concerns before we begin an engagement.

Your Benefits 
Using your technology or our technology, NCO pulls cost and time out of the coding process and gives your staff more control. Our coding solution combines technology and services to reduce the time from patient visit to cash collection and takes the stress out of audits.  

• High-quality, accurate documents
• Assistance with ICD-10 transition
• One central management point
• Meaningful trend reporting
• Immediate response if issues arise
• Extended use of the captured record for both Health Information Management (HIM) professionals and physicians
• Elimination of your costly in-house coding software expense
• ICD-10 ready
  • No loss of revenue, no increase in DNFB (Discharged Not Final Billed), improved up-front cash collections, and reduced bad debt
• Coders work from home or transmit records to NCO
• Sustainable and scalable infrastructure

Transcription Services

Transcription Technologies and Services with Clinical Document Improvement (CDI)

Custom Fit for You 
NCO delivers a full range of proven transcription services to streamline your clinical information processes and achieve fast and predictable medical record documentation for your organization. We Provide:

• Transcription platform
• CDI Consulting
• Front-end and back-end speech
• On-shore and off-shore services
• Proven and experienced medical transcriptionists

Transcription Technology 
NCO provides the technology you need for your employees to work, including:

• Physician signatures
• Natural language
• Automatic distribution

Transcription Support 
Our team of dedicated customer care representatives will support your team or completely outsource this function.  Physician signature can be a standalone application or embedded in your clinical applications.  Voice snippets can be included in your clinical systems for more accurate clinical usage and increased acceptance by your clinicians.

Feeding Your Coding System 
NCO provides automated distribution of transcribed records to multiple locations if you require.  We can provide direct feeds into your CAC (Computer Assisted Coding) application which will reduce DNFB (Discharged Not Final Billed).

Your Benefits 
From patient access services to transcription, coding, billing, and collections, NCO offers a full suite of technology and services that can cut down on costs.  These solutions allow your staff the time to be more productive and meet your organizational goals.