As part of the nation's premier business process outsourcing firm, NCO Healthcare Services is proud of our long-standing commitment to the healthcare community.

NCO has been serving the healthcare community for more than 80 years. We are the business partner of choice to over 2,000 of the country's premier healthcare providers, serving community hospitals, for-profit and not-for-profit hospitals, academic institutions, physicians groups, and healthcare organizations just like yours. We are your complete solution for all of your revenue cycle outsourcing needs.

We Provide:

• Patient Access Solutions
• Revenue Cycle Consulting Services
• Patient Accounting Services

NCO is dedicated to assisting your healthcare organization, physicians, and the patients you serve through our Patient Access Service Centers. We help facilities ensure patient and physician satisfaction while maximizing revenue and increasing cash.

PASC Brings To You

Scheduling 
As part of our scheduling solution, we offer the ability to implement physician/patient portals for routine scheduling of procedures.

Pre-Registration 
Our team of dedicated customer care representatives reminds your patients of their appointments, educate them about their financial responsibility through the use of a price estimator, verify demographic and insurance information, obtain pre-authorization for services, and pre-collect payments prior to their scheduled appointment. We can also provide real-time updates to your admission system, ensuring your records include the most up to-date information.

Registration 
Our team provides support and management of all your registration functions. Our comprehensive solution ensures trained professionals are available to perform the following:

• Real-time insurance verification
• Benefits Screening
• Financial Counseling
• Up-front Cash Collection

Appointment Reminders 
NCO provides automated calls, messaging and postcards for appointment reminders reducing the number of “no show” appointments.

Insurance Verification 
We use "Best of Breed" payor data and sophisticated call center technology to provide complete support for insurance verification.

Diagnostic Authorization Services
Using sophisticated order facilitator technology and operational best practices, NCO takes the burden of the authorization process out of your hands, enabling your organization to focus on your core business. We take care of submitting the authorization request to the payer via sophisticated order facilitator technology.  NCO receives an authorization number and updates the order facilitator.  Your hospital seamlessly and instantly receives the order and can call the patient to schedule the requested test.

Payment Plan Development and Up-front Cash Collections 
NCO educates patients in understanding their financial responsibility and helps them to resolve their obligations in a manner that is in line with your standards.

Eligibility/Charity Screening/ Emergency Department 
We offer onsite and offsite solutions to assist patients in qualifying for all available programs. We identify charity accounts timely to allow you to fortify the main entry point of bad debt.

Onsite Financial Counseling Support 
NCO assists patients that do not qualify for either Medicaid or charity care, resulting in increased up-front cash collections and a reduction in bad debt. Our customer service staff is highly trained in communicating with and explaining account details, and securing payment arrangements that are in line with your policies.

Custom Fit for You

Whether you are looking to outsource all or just a portion of your patient access functions, NCO will customize a program that's right for your needs. We can either work with your existing system or provide leading edge web-based alternatives. Our healthcare professionals will work with your patient access departments and staff to ensure that all parties have a thorough understanding of issues and proposed solutions prior to an engagement implementation.

Your Benefits  
Our patient access service center solution offers the following benefits:

• Assistance with hospital growth initiatives
• Highly disciplined and experienced management team
• Services provided from several state-of-the-art regional contact centers
• One central management point
• Meaningful trend reporting and highest quality standards
• Extensive knowledge of your specialized patient access requirements
• Immediate response if issues arise
• Extensive training and documentation supported by enhanced technology
• Ease of use to both patients and physicians
• Improved accuracy of registration and billing information
• Comprehensive payment and funding options
• Improved up-front cash collections and reduce bad debt
• Sustainable and scalable infrastructure building