Customer Marketing and Sales

We are experts at developing inbound and outbound sales programs that deliver results. Our representatives receive thorough training so they have the knowledge they need to be experts on the products and services they are selling.

NCO Insurance Services offers inbound and outbound sales and marketing programs that help you acquire new customers, grow your relationship with current customers through up-selling and cross-selling, renew customers with expiring contracts, and win back former customers.

Our representatives are skilled at supporting every phase of the sales process, including answering service-related questions, making recommendations, up-selling and cross-selling, and application processing. NCO's training programs empower our representatives with the knowledge they need to make them experts on the products and services they are selling. We employ a team of licensed life and health insurance agents for customer acquisition programs that require licensed personnel. 

Customer Care

NCO can communicate with customers by telephone, email, and Web chat.

NCO's care programs are designed to help insurance companies support their customers, delivering the quality results your customers expect from their insurance provider. We take the time to learn your business culture and then replicate it into our own facility, creating an environment where our representatives operate as a seamless extension of your organization.

Our customer care solutions are built around the philosophy of first-call resolution. We ensure your customers speak to a knowledgeable representative who answers their questions correctly the first time. We train our representatives on all of your offerings, empowering our personnel to help your customers with coverage inquiries, requests for general information, billing questions, and complaint resolution.

Back Office Support

NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing.

NCO's customizable solutions can provide back office support as a standalone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. We support the client's front-end business while remaining within budgetary constraints.

NCO's proven back office solutions include:

• Billing
• Payment Processing
• Bankruptcies
• Accounting

We understand every company and its customers are unique. Our solutions are designed specifically with your needs, as well as your customers' in mind. By understanding the complete working of a company's front-end business, our back office solutions lower costs while improving your customers' overall experience.

NCOePayments™

NCOePayments offers multiple payment options for your customers.

Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customized solutions include:

ePay Phone

NCOePayments provides clients the opportunity to offer customers multiple payment options. NCO can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by NCO and access an automated message welcoming them to the bill payment center in the client's name. Customers experiencing difficulty with the IVR system are transferred to an NCOePayments representative who assists them with completing the payment process.

ePay Exchange

Using NCO's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using NCO's proprietary, customizable payment entry screen. Client representatives can log on to the NCOePayments extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database.

ePay Online

NCOePayments also offers an integrated Internet payment solution available 24 hours a day, 365 days a year. Using this version of NCOePayments allows customers to link directly from the client's website to the NCOePayments site and make direct payments into a secure, centralized database.

ePay Enterprise

NCOePayments offers this service to NCO clients who wish to use their own system, whether their automated phone system (IVR), customer service system used by customer service reps, kiosk machines, Web sites, or any other system which they use to collect payments. In this scenario, the client connects directly into NCO's payment processing engine. The client uses its own systems products, but benefits from NCO's processing efficiencies and expertise.

NCOePayments gives your customers automated payment options, over the phone and the web, without the capital investment by our clients.