Interactive Voice Messaging (IVM)

NCO's IVM service is a cost-effective way to interact with large numbers of people.

NCO's interactive voice messaging (IVM) platform can help insurance companies interact with large numbers of customers quickly, helping to reinforce your brand, inform customers about new services, or strengthen customer loyalty. Some examples of the call types we can support include:

• Customer acquisition calls
• Outbound calls for new services (up-sell and cross-sell)
• Outbound welcome calls
• Customer retention calls
• Customer winback programs
• Customer surveys
• Automated collection calls

Text Messaging Services

Text messaging is everywhere, and NCO's Text Messaging Solution is a creative way to quickly communicate with your customers.

Cell phone users in the United States sent an estimated 600.5 billion text messages in 2008. NCO's Text Messaging Services are a cost-effective way for insurance carriers to communicate with their customers. Our text messaging campaigns are easy to set up and free for end users to receive. Using text messaging, we can help you communicate with large groups of people simultaneously, relaying a wide variety of information, including:

• Collection notices
• Information about new services
• Confirmation numbers and other important information

NCO's Text Messaging Services can also be used in coordination with our interactive voice messaging services for a multi-channel campaign, and we can also add agent support for two-way communication with customers.