Organizations of all sizes and from all industries can benefit from business process outsourcing, but different industries have different needs. Government agencies have different outsourcing requirements than a utility company, and an outsourcing program designed for a global software developer won’t work for a hospital.
NCO understands the industries we support and what makes them unique. We operate separate business units for each vertical market we support. These independent segments have management teams, personnel, and call centers that are solely dedicated to servicing their specific industries, and they offer outsourcing solutions that are tailored specifically for them.
Today, more than 24,000 clients rely on NCO to support their essential non-core business processes, including acquisition, growth, care, retention, and resolution. We currently provide services to more than 40 percent of the Fortune 500, retail and commercial businesses, several banks, utility providers, telecommunications carriers, technology vendors, transportation and logistics companies, institutions of higher education, healthcare facilities, cable companies, and local, state, and federal government agencies.
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