As a retailer, you know how important your customers are - and how demanding they can be. Your customers want to be able to contact technical support, ask questions about a product or service or talk to someone about an order 24 hours a day, 365 days a year. And they want to be able to interact with you over the telephone, through e-mail, or via web chat. NCO Retail Services helps companies your yours stay competitive by managing their customer interactions and accounts receivables.

Our Retail Services team supports all stages of the customer lifecycle: beginning with the initial sale of product or service; to troubleshooting and supporting issues; to the collection of past due accounts. Our expertly trained personnel are trained in all aspects of your products and services as well as your company's culture, creating an environment that operates as a seamless extension of your business. Our global presence provides additional benefits of access to highly qualified and cost-efficient labor, reducing your costs and improving operational efficiencies.

NCO's broad spectrum of flexible capabilities provides business solutions to generate increased liquidity from overdue accounts receivable and improved customer retention and loyalty. We offer the following services to the retail industry:

• Customer Marketing and Sales
• Customer Care
• Technical Support
• Back Office Support
• Interactive Voice Messaging (IVM)
• Text Messaging
• Early Intervention / First-Party Collections
• Third-Party Collections
• NCO Trigger Program
• Letter Services
• NCOePayments™
• NCO Attorney Network Services
• Portfolio Management
• Analytic Services

NCO 360®

NCO is proud to debut NCO 360, a singular, one-stop solution for all your collection needs. We have drawn on our extensive resources to provide an end-to-end process with full support for pre- and post-charge-off collections, third-party collection agency management, payment processing, and debt litigation, all contained in one program.

NCO 360's value proposition is straightforward: a simplified approach to debt collection combined with greater cash collections and competitive pricing.

The services include:

• Portfolio valuation and scoring/segmentation
• Pre-activation and ongoing scrubs for bankrupt and deceased accounts as well as back-office put back support
• Ongoing account-specific information, including credit bureau reporting and automatic address/phone number updates
• Alerts from our proprietary system, which flags new debtor activity
• Agency and attorney management
• Client-approved auditing program
• Debt resale support