Early Intervention / First-Party Collections

NCO's first-party collections programs take a customer-friendly approach toward customers who are early in the delinquency cycle, working to bring those customers current while preserving their relationship with you.

It is a proven fact that accounts become less collectable as they age, and with the current economic landscape, it is more important than ever that companies contact people early in the delinquency cycle. However, technology companies are under increasing pressure to cut costs, so they may not have the resources necessary to reach out to these customers.

NCO can help.

Our first-party outsourcing programs operate as a seamless extension of your business. Working on your behalf and in your name, our representatives contact consumers who are still in the early stage of delinquency. We take a customer-service approach to remind them of their financial obligation and urge them to bring their accounts current before they become seriously delinquent and run the risk of harming their credit rating. Our approach is designed to help retain your customers before they become delinquent, thereby reducing churn.

Our Technology Services team has experience developing first-party programs that are specifically customized to organizations in the tech industry.

Third-Party Collections

When all other resources are exhausted, NCO's third-party collections programs leverage the resources of the world's largest accounts receivable company.

NCO's third-party collection solutions help our clients salvage revenue by collecting accounts as a third party after all other recovery efforts are exhausted. The NCO Technology Services team excels at developing collections programs for companies in your industry, and we can develop a customized solution that includes telephone calls, letters, credit bureau reporting, skip tracing, and legal action, if necessary. Every element of our collections program, starting with how our clients send us information and ending with the types of reports we deliver, can be tailored to your exact requirements.

NCO has a zero tolerance policy when it comes to violations, and our collections programs strictly adhere to the FDCPA and all other applicable regulations. We operate the largest corporate compliance department in the industry, and our representatives receive comprehensive training on professionalism, collections techniques, and the laws that govern our industry.

NCO's entire philosophy is built around being a performance-driven organization. Our third-party collections services are priced on a contingency basis, meaning we only get paid if we deliver results.

NCO Trigger Program

NCO's Trigger Program proactively looks for signs that a debtor's financial situation is improving, thus increasing the likelihood that he or she will be able to pay.

NCO's Trigger Program is an unparalleled program designed to help companies recover seriously delinquent accounts after all collection efforts have been exhausted. We proactively monitor debtors' credit report for any signs that their financial situation has improved, such as paying off a loan, or for an updated address or phone number. When NCO is notified of these positive changes, we can follow up with letters and telephone attempts.

Attorney Network Services™

Cost-effective legal collection solutions for creditors across the country.

NCO offers litigation services through its Attorney Network Services™. The NCO Attorney Network has identified a national network of law firms that specialize in creditors’ rights and legal collections. Through its relationships with law firms across the country, NCO is able to provide clients with cost-effective solutions by having client accounts placed with network firms for legal treatment. While NCO can never act as an attorney, or guarantee any type of legal performance from network law firms, the attorney performance is tracked and NCO assists with the reporting and the status of claims.

We meet the needs of creditors large and small, whether their requirements call for the implementation of a pre-litigation collection campaign for selected accounts or for a nationwide bankruptcy recovery program. We improve our clients' bottom line through customization, working closely with them to identify and implement solutions that yield quality results.

NCO Attorney Network Services consist of the following:

• Pre-litigation Collections
• Attorney Network Collections (Litigation)
• Bankruptcy Recovery Programs
• Reaffirmation Invitation Programs
• Non-Dischargeable Debt Programs
• Nationwide Motions Filing
• Nationwide Replevin Filing
• Probate Accounts
• Suit Scoring

Portfolio Management

NCO Portfolio Management is ranked among the top 10 debt purchasers.

Companies can strengthen their balance sheet and unlock value from charged-off accounts by selling them, and NCO Portfolio Management is one of the 10 largest debt purchasers in the United States. Selling portfolios of bad debt is a low-risk strategy that can deliver many benefits, including:

• Accelerating cash flow
• Streamlining operations
• Eliminating liability
• Controlling volume increases

Eliminating the need to operate a costly collections department enables our clients to reallocate staff to other functions, thereby streamlining operations and increasing productivity. Whether eliminating positions or reallocating staff, selling bad debt portfolios opens opportunities for our clients to refocus on core competencies.

NCO Portfolio Management makes the sales process easy, clear, and concise. Keeping the process simple limits the time needed to execute a sale. Depending on the size and complexity of the portfolio, the sale process can take between five to sixty days. NCO Portfolio Management works with clients to ensure they meet the timeframes necessary to fulfill their business needs.