Customer Care

NCO can communicate with customers through the telephone, email, and Web chat.

NCO realizes that you need your customers to survive. Our customer care programs operate as a seamless extension of your organization, delivering the same quality results as if your customers were calling you directly.

Our customer care solutions are built around the philosophy of first call resolution. We ensure your customers speak to a knowledgeable representative who answers their questions correctly the first time. We train our representatives on all of your offerings, empowering our personnel to help your customers with service inquiries, package tracking, pickup or delivery scheduling, requests for general information, billing questions, and complaint resolution.

Customer Marketing and Sales

We are experts at developing inbound and outbound sales programs that deliver results. Our representatives receive thorough training so they have the knowledge they need to be experts on the products and services they are selling.

NCO Transportation & Logistics Services offers inbound and outbound sales and marketing programs that can help you acquire new customers, grow your relationship with current customers through up-selling and cross-selling, renew customers with expiring contracts, and winback former customers. We operate as a seamless extension of your business, letting you get focus on your core business.

Our representatives are skilled at supporting every phase of the sales process, including answering service-related questions, making recommendations, and up-selling or cross-selling. NCO's training programs empower our representatives with the knowledge they need to make them experts on the products and services they are selling. We believe in the products we sell.

Facilities Management

Let our expertise and experience help you run your call center.

Transportation companies aren’t in the business of managing call centers. In situations when outsourcing is not an option due to real estate commitments or employee relations matters, NCO's Facilities Management Service can help. We can assume operational responsibility for your existing facility, allowing you to enjoy the same cost savings and operational improvements of outsourcing, without assuming any unnecessary write offs or damaging employee relations.

NCO has been managing a growing network of call centers for more than 80 years. Let us put our expertise to work for you.

Back-Office Support

We support the client's front-end business while remaining within budgetary constraints.

NCO offers a full suite of back office support services to help transportation and logistics companies free up internal resources and focus on their core business. Some of our back-office services include researching billing inquiries, payment processing, and scheduling pickup or deliveries.

NCOePayments™

NCOePayments offers multiple payment options for your customers.

Our integrated payment solutions efficiently serve customers, helping to increase payments and grow revenue. We offer customers secure payment options via the telephone and Internet, at either our call center or the client's. Our flexible and completely customized solutions include:

ePay Phone

NCOePayments provides the clients opportunity to offer their customers multiple payment options. NCO can implement a customer-friendly and convenient IVR payment solution quickly and effectively. Customers call a toll-free number provided by NCO and access an automated message welcoming them to the bill payment center in the client's name. Customers experiencing difficulty with the IVR system are transferred to an NCOePayments representative who assists them with completing the payment process.

ePay Exchange

Using NCO's advanced extranet technology and with the help of a live call center representative, customers make payments directly. Representatives take payments using NCO's proprietary, customizable payment entry screen. Client representatives can log on to the NCOePayments extranet portal from their call center using a web browser, password, and office code. Representatives then enter payments directly into our database.

ePay Online

NCOePayments also offers an integrated Internet payment solution that is available 24 hours a day, 365 days a year. Using this version of NCOePayments allows customers to link directly from the client's website to the NCOePayment site and make direct payments into a secure, centralized database.

ePay Enterprise

NCOePayments offers this service to NCO clients who wish to use their own system, whether their automated phone system (IVR), customer service system used by customer service reps, kiosk machines, Web sites, or any other system which they use to collect payments. In this scenario, the client is able to connect directly into NCO's payment processing engine. They use their own products, but avail themselves of NCO's processing efficiencies and expertise.

NCOePayments gives customers automated payment options, over the phone and the web, without the capital investment by our clients.