Interactive Voice Messaging (IVM)

NCO's flexible IVM platform can support a wide variety of services.

NCO's interactive voice messaging (IVM) platform can support any stage of the customer lifecycle. We can help financial institutions reinforce their brand, build customer satisfaction, and strengthen customer loyalty. 

Some examples of the call types we can support include:

• Customer acquisition calls
• Outbound calls for new services (up-sell and cross-sell)
• Outbound welcome calls
• Customer retention calls
• Customer winback programs
• Customer surveys
• Automated collection calls