NCO's Back Office solutions help business process by delivering value-added services to either complement your core programs or act as standalone programs. Order Processing, NCOePayments™ and other payment options, Attorney Network Services™, and Financial Investigative Services provide clients and customers with enhanced capabilities to achieve program objectives.
NCO has vast experience providing successful inbound programs and is staffed with highly skilled representatives trained in Order Processing, enabling clients to manage volume increases, generate greater revenue, and minimize consumer complaints. The end result - higher customer satisfaction.
Although NCO accepts personal checks, money orders, and other forms of traditional payment, we also offer the speed and convenience of NCOePayments. NCOePayments provides database management and interface software with built in fraud prevention measures for accepting check, credit card, and ACH/EFT payments by telephone and the Internet. Offering the utmost in convenience, payments are authorized in real time within seconds.
NCO Attorney Network Services applies the skills, resources, and expertise of more than 180 qualified, reputable collection law firms across the country, Canada, Mexico, and several U.S. territories to your portfolio. NCO Attorney Network Services provides a single point of contact to a nationwide network of skilled attorneys who specialize in debt collection at various levels including pre-litigation collections, bankruptcy recovery programs, and deceased debtor and probate recovery programs.
NCO also offers Financial Investigative Services to clients as a tool for the collection and verification of financial and background information relative to debtors, consumers, and potential employees. Depending on program intent, a private investigator may be assigned, data may be gathered from the Secretary of State and other sources, extensive skiptracing procedures may be used, credit bureau reports may be obtained, as well as various other database searches performed to fulfill the specific objectives outlined by your program.