Business Process Outsourcing, India
The largest Call Center Outsourcing providers operate facilities around the world; when considering a list of the destinations for Business Process Outsourcing, India, the Philippines, Central America and the Caribbean are all among the most popular. Of all the international markets for Business Process Oustourcing, India is still the largest.
When it comes to hiring a company for Business Process Outsourcing, India has some strong advantages over other markets. When outsourcing vendors are recruiting for jobs in Business Process Outsourcing, India offers a highly skilled, cost effective labor pool. While there were some potential language and cultural barriers associated with placing work in India, the leading BPO providers have agents attend a comprehensive training program to address these issues.
As a destination for Business Process Outsourcing, India is a popular choice, but many organizations are understandably apprehensive about having people on the other side of the world support critical functions like customer care. Certainly, for Business Process Outsourcing, India qualifies as one of those remote destinations. However, the best outsourcing providers can mitigate risk and help alleviate the concerns that clients may have about placing their work offshore through their management strategies.
When it comes to companies involved in Business Process Outsourcing, India has a large number of companies whose strategy is to hire local managers to run programs in offshore locations, but one of the best practices is to have ex-patriots managing them.
NCO Group is one of the companies that uses ex-patriots to manage programs in offshore locations. As a leading global provider of Business Process Outsourcing, India is just one of the countries in which NCO operates.