Many companies have found call center outsourcing to be a most effective way to control costs. When it comes to customer support, collections, and other sales or marketing communication needs, call center outsourcing to India has been the most popular and readily available means to save labor costs and other expenses. Call center outsourcing to India became a booming business for companies at the beginning stages of this phenomenon.
Because of the low labor costs, many companies think that call center outsourcing to India is the only option when, in fact, there are many countries that offer call center outsourcing. There are now a variety of nationalities and languages that can be utilized for your Call Center Outsourcing needs.
NCO Group, Inc. (NCO), with headquarters in Horsham, Pennsylvania and over 80 years in business, is one of the leading business process outsourcing (BPO) companies and accounts receivable management providers in the U.S. NCO can assist U.S. companies in search of call center outsourcing to move beyond call center outsourcing to India to other cost-effective offshore or near shore locations.
NCO offers clients worldwide options for outsourcing call center activities to best meet specific industry and client needs in addition to call center outsourcing to India. NCO, listed 5th out of 180 worldwide call center providers, offers call centers with low labor costs in Antigua, Australia, Barbados, Guatemala, Mexico, Panama, Puerto Rico, and the Philippines. We have four large call centers located in the Philippines with the recent addition of our call center in Marikina. We also offer call centers in Canada and England in addition to our U.S. facilities.
NCO was rated 4th in the Top 10 "Best Performers: Contact Center" in the 2009 Global Services 100. We were judged on a number of factors including size, customer testimonials, quality in training and initiatives, and the variety of services we offer.
NCO offers global outsourcing solutions to clients looking for cost-effective solutions on core operational issues, enabling clients to focus on lower costs, maximizing profits, and company growth.
NCO has trained personnel and the latest technology to offer a variety of value-added services to improve customer service and satisfaction. Clients using call center outsourcing to India or our other off shore locations are in a variety of industries that include financial services, healthcare, communications, transportation, education, government, utilities, commercial B2B, retail, insurance, and technology.
In summary, NCO is a global leader in a variety of business services outsourcing. We have grown as the demand for outsourcing in call centers and credit and Collection Agencies has grown, and we offer numerous options to all kinds of industry sectors besides Call Center Outsourcing To India.