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 Companies of all sizes and in all industries utilize collection agencies to help manage their accounts receivable more effectively so they can maximize recoveries and focus on core competencies. If your company is seeking the services of collection agencies to increase collection of your receivables, NCO Group, Inc. (NCO) not only offers the same collection services as many other collection agencies but also offers more encompassing accounts receivable management, such as pre-collect services, as well as customer relationship management and back office services.
Companies looking for collection agencies will find that NCO, the largest provider of accounts receivable management in the world, has been providing collection services since 1926 to companies in numerous industries such as financial, technology, education, government, commercial/retail, insurance, telecommunications, healthcare, utilities, and transportation/logistics.
NCO understands that companies that consider outsourcing their receivables to Collection Agencies seek an experienced, stable, ethical, and financially sound partner to provide full service account receivable management while ensuring a positive customer experience and maintaining the company’s reputation. During our over 80 years in business, NCO has focused on providing clients with cost effective and customized solutions with many value-added services.
When companies decide to work with collection agencies, selecting NCO as the vendor of choice provides many benefits because of our expert leadership, experienced and knowledgeable management team, trained and professional workforce, emphasis on quality service, advanced technology, and compliance with all applicable laws and regulations.
Most collection agencies offer only debt collection; but NCO, in addition to the debt collection services collection agencies generally provide, offers a variety of other services including call center outsourcing. NCO's qualified team can manage your call center needs, handling both inbound and outbound calling, which can save your business the time and expense of developing your own call center or expanding internally. When you use NCO's call center services, your program is managed with professionalism and expertise. NCO is compliant with the Fair Debt Collection Practices Act, Do Not Call List, Fair Credit Reporting Act, and all applicable laws and regulations. Additionally, our advanced technology provides the security of information you require.
If you seek the services collection agencies provide, you will benefit from using NCO. We have the ability to implement and manage your program better than most collection agencies and in a cost-efficient manner that gets results while not sacrificing the quality you expect. Every service NCO provides is backed by our solid reputation and dedication to superior customer service. NCO’s quality assurance includes monitoring and evaluation of team members to ensure they are performing their work properly and to the highest standards.
Of the many collection agencies available, NCO has the most advanced technology. The Call Center Outsourcing technology NCO uses is flexible and scalable to handle the current and future demands of our clients. State-of-the-art technology ensures that your calls are handled efficiently and effectively. As one of the best-in-class Collection Agencies, NCO provides the solutions you need to increase cash flow, maximize recoveries, and improve relations between you and your customers.
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