NCO's Credit and Collections solutions help business process by increasing recovered funds, supporting client to customer relationships, and improving overall bottom lines. Our solutions successfully serve businesses of virtually every market segment, including financial, health care, education, government, utilities, technology, transportation & logistics, telecommunications, and commercial.

NCO Analytic Services specializes in providing a turn-key system that offers insights at the individual customer level. We can identify customers (businesses or consumers) that will defect or grow months before they do. As a result of our proprietary pattern recognition technologies, we provide our clients with the drivers of each customer’s prediction score to facilitate integrated customer management outreach programs.

The success of our programs is founded on the collaborative relationship we establish with our clients and the best practices having evolved from those partnerships. Together, they form what we term NCO's Account Resolution Standards. Our Account Resolution Standards ensure outstanding accounts referred to NCO for collection through our Accounts Receivable Management program, and bad debt portfolios sold to NCO through our Portfolio Management program, are subject to the same stringent yet client flexible procedures to yield only optimum outcomes.

Exclusive Interview

In an exclusive audio interview with Sky Radio for American Airlines, Scott Ross, Senior Vice President of Sales of NCO Group, discusses key topics regarding the Credit and Collections industry, including emerging self-serve trends and the benefits of the collection industry to consumers and companies alike. Click Play to hear the entire interview.