Companies who outsource are constantly looking for the next hot labor market that can provide high-quality labor at cost-effective prices. This search has led call center outsourcers around the globe to places like India, the Philippines, and South America. That search has now come full circle thanks to the work-at-home call center market, and NCO has discovered that the latest emerging market is in your own backyard.
NCO Virtual is a unique call center outsourcing solution that uses homeshoring: home-based agents to deliver outstanding results at competitive prices. NCO Virtual offers two basic configurations of homeshoring solutions, which can be customized to meet your needs or whatever your comfort level is with this new outsourcing model. We offer a completely virtual environment, where call center agents can be located across the country, and we also offer a transitional solution where one of our brick-and-mortar call centers acts as a hub where remote agents travel for initial and remedial training, nesting, and important meetings.
NCO Virtual Key Differentiating Factors
NCO Virtual offers several quantifiable benefits to our clients, including the following:
- Up to 30% Cost Savings
- CRM & Desktop Security
- Talent Acquisition
- Online Training
- Greater Visibility & Control
- Lower Agent Attrition
- Scalability & Flexibility
- Unlimited Support Options