NCO Awarded 2007 Call Center Excellence Award

HORSHAM, PA, 07/12/2007 - NCO’s performance was recently recognized at the 2007 Call Center Excellence Awards, where NCO Customer Management received an award for 1st Place Runner Up for “Best Use of Voice of the Customer” for the outstanding results we provide for a leading electronics retailer at our facility in Houston, Texas.

The qualifications reviewed for the “Best Use of Voice of the Customer” award were:

Demonstrate changes made to day-to-day operations that enabled the call center to evolve from a product-oriented facility to a truly a customer-focused center.
Have data collection methods and internal metrics in place that communicate the revenue implications of improved customer experience.
Provide evidence that the operational changes and data collection methods have improved the customer experience and increased revenue for clients.
Show an ability to execute a corporate strategy that supports improving the customer experience.

The 2007 Call Center Excellence Awards program has been created to honor, recognize, and promote the most innovative call center solutions and individuals over the past year.

The awards are issued by Call Center IQ and the International Quality & Productivity Center (IQPC), a global organization that conducts seminars and conferences for several vertical markets. Awards are given in five categories: Best Use of Voice of the Customer, Call Center Leader of the Year, Best Use of Technology, Best-In-Class Call Center (Over 500 Staff), and Best-In-Class Call Center (Under 500 Staff).

Several prestigious organizations, including several members of the Fortune 100, applied for these awards, and NCO’s inclusion is truly a testament to our ability to think creatively and execute.