NCO Facility in Mendota Heights Receives COPC Certification
HORSHAM, PA, 01/05/2010
- NCO Group, Inc. (NCO), a global provider of business process outsourcing services, announced that its call center in Mendota Heights, Minnesota, received COPC certification. This site provides call center outsourcing solutions for a major consumer electronics manufacturer.
The COPC Performance Management System is a set of best practices that are considered the gold standard for achieving and benchmarking performance in the call center industry. In order to receive certification, NCO underwent a rigorous screening process that assessed all areas of their operations in Mendota Heights, including transaction monitoring; agent forecasting, staffing, and scheduling; hiring and recruiting; training and development; and customer satisfaction.
"Achieving COPC certification at our site in Mendota Heights is a true testament to our best-in-class operations," said Mr. Jim McGrath, Senior Vice President of Operations. "Since NCO uses formalized, repeatable processes to manage our operations, we can replicate the same level of consistently outstanding results that we have been able to achieve in Mendota Heights from any of our facilities."
NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, the Caribbean, India, Mexico, Guatemala, the United Kingdom, and Australia. For more information, visit www.ncogroup.com.
CONTACT: Lisa Hagee, Senior Vice President of Marketing of NCO Group, Inc., +1-215-441-3000