NCO Group Adding 400 Positions to Rockford, Illinois Customer Care Contact Center

Employment opportunities will largely include positions as Customer Care Associates, but will also include opportunities for team management, trainers, and other program specialist roles.  Positions are full-time and offer a complete employment benefit package.  Using a dynamic range of communication channels such as phone, email, and web-chat, associates will learn and apply skills in areas of customer care, sales, or technical support.

Commenting on the expansion, James McGrath, SVP, NCO Customer Management, stated, "We are very pleased to have the opportunity to grow our services for one of our premier clients.  The combination of this client expansion, our talented team inRockford, and our long-standing relationship with the Rockford community is very positive.  This offers potential employees excellent career options today and in the future."  

NCO's Rockford management team is working closely with the City of Rockford, television media, and print media to drive awareness for potential employees.   Applications are being accepted immediately.  Interested candidates should apply on-line at http://www.ncogroup.com/careers or call 815-654-6788 for more information.  The site is located at: 7180 Spring Brook Road, Rockford, IL 61114.

About NCO Group, Inc.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on customer relationship management and accounts receivable management.  NCO provides services through over 100 offices throughoutNorth America, Asia, Europe and Australia.

NCO Group:
Tom Hoy, Senior Vice President of Marketing
(215) 441-2139

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Certain statements in this press release, including, without limitation, statements as to expected operating results, statements as to fluctuations in annual and quarterly operating results, statements as to the impact from economic conditions, statements as to future opportunities, statements as to operating efficiencies, statements about expected opportunities in our markets, statements as to trends, statements as to regulatory changes, statements as to NCO's or management's beliefs, expectations or opinions, and all other statements in this press release, other than historical facts, are forward-looking statements, as such term is defined in the Securities Exchange Act of 1934, which are intended to be covered by the safe harbors created thereby. Forward-looking statements are subject to risks and uncertainties, are subject to change at any time and may be affected by various factors that may cause actual results to differ materially from the expected or planned results. In addition to the factors discussed above, certain other factors, including without limitation, risks related to the economy, the risk that NCO will not be able to implement its business strategy as and when planned, the risk that NCO will not be able to realize operating efficiencies in the integration of its acquisitions, risks related to NCO's significant level of debt, its ability to service such debt and comply with debt covenants, risks of future impairment charges to our goodwill, intangible assets and purchased accounts receivable, risks related to union organizing efforts at the Company's facilities, risks related to past and possible future terrorists attacks, the risk that NCO will not be able to improve margins, risks relating to growth and acquisitions, risks related to fluctuations in quarterly operating results, risks related to the timing of contracts, risks related to international operations, risks related to the possible loss of key clients or loss of significant volumes from key clients, risks related to regulatory changes and other risks detailed from time to time in NCO's filings with the Securities and Exchange Commission, including the Annual Report on Form 10-K for the year ended December 31, 2010, can cause actual results and developments to be materially different from those expressed or implied by such forward-looking statements. The Company disclaims any intent or obligation to publicly update or revise any forward-looking statements, regardless of whether new information becomes available, future developments occur or otherwise.

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