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NCO Receives 2008 CRM Excellence Award from Customer Interaction Solutions Magazine
HORSHAM, PA, 04/03/2008
- NCO Group, Inc. (“NCO”), a leading provider of business process outsourcing
services, announced today that Technology Marketing Corporation (TMC)’s Customer
Interaction Solutions® magazine (www.cismag.com) awarded its CRM division a 2008
CRM Excellence Award for the Customer Care and Technical Support programs they
provide for a leading electronics retailer. Customer Interaction Solutions has
been the premier publication in the CRM, call center and teleservices industries
since 1982.
NCO has been working with one of the world’s largest electronics retailers
since February 2005, when NCO was selected as one of the first companies to
provide them with call center outsourcing solutions. In the three years NCO has
been working with this company, their relationship has expanded dramatically.
Today, NCO is this company’s premier business process outsourcing partner.
“Our entire team is extremely proud of this award,” said Robert Corsi, Senior
Vice President of Operations. “Receiving such prestigious recognition is a
testament to our ability to implement, design, and deliver CRM programs that
operate as a seamless extension of our clients. We take great pride in being
trusted to support, expand, and improve the way our clients interact with their
customers.”
“NCO has demonstrated to the editors of Customer Interaction Solutions that
their products and services have substantially improved the processes of their
clients’ businesses by streamlining and facilitating the flow of information
needed for companies to retain their most precious asset...their customers,”
said Nadji Tehrani, founder and chairman of TMC, publishers of Customer
Interaction Solutions.
The Ninth Annual CRM Excellence Award winners have been chosen on the basis
of their product or service’s ability to help extend and expand the customer
relationship to become all encompassing, covering the entire enterprise and the
entire lifetime of the customer. The CRM Excellence Award is based on hard data:
facts and numbers demonstrating the improvements that the winner’s product has
made in a client’s business.
The CRM Excellence Award winners for 2008 can be found in the May and June
issues of Customer Interaction Solutions magazine.
About NCO Group, Inc.
NCO Group, Inc. is a global provider of business process outsourcing
services, primarily focused on accounts receivable management and customer
relationship management. NCO provides services through over 140 offices in the
United States, Canada, the Philippines, Panama, the Caribbean, India, the United
Kingdom, Mexico and Australia.
For further information contact:
NCO Group, Inc.
Lisa Hagee, Senior Vice President of Marketing
(215) 441-3000
www.ncogroup.com
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