NCO's Back Office solutions offer business process outsourcing by delivering value-added services to either complement your core programs or act as standalone programs. Order Processing, NCOePayments™ and other payment options, Attorney Network Services™, and Financial Investigative Services provide clients and customers with enhanced business process outsourcing capabilities to achieve program objectives.
We have expertise to coordinate business process outsourcing with the highest quality processing, supporting your front end while remaining within budgetary constraints. Our proven business process outsourcing strategy includes billing, payment processing, certifications, bankruptcies, accounting, credit card authorization, and many other functions. We understand that every organization and their customers are unique and require various business process outsourcing solutions. Our business process outsourcing solutions are designed specifically with your needs as well as your customers’ in mind. By understanding the complete workings of an organization’s front end, our business process outsourcing lowers costs while improving your customers’ overall experience.
NCO has vast experience providing business process outsourcing through inbound programs and is staffed with highly skilled representatives trained in order processing, enabling clients to manage volume increases, generate greater revenue, and minimize consumer complaints. This results in higher customer satisfaction and successful business process outsourcing.
Although NCO accepts personal checks, money orders, and other forms of traditional payment, we also offer the speed and convenience of NCOePayments. NCOePayments provides database management and interface software with built in fraud prevention measures for accepting check, credit card, and ACH/EFT payments by telephone and the Internet. Offering the utmost in convenience, payments are authorized in real time within seconds.
NCO Attorney Network Services applies the skills, resources, and expertise of more than 180 qualified, reputable collection law firms across the country, Canada, Mexico, and several U.S. territories to your portfolio. NCO Attorney Network Services provides a single point of contact to a nationwide network of skilled attorneys who specialize in debt collection at various levels including pre-litigation collections, bankruptcy recovery programs, and deceased debtor and probate recovery programs.
NCO also offers Financial Investigative Services to clients as a tool for the collection and verification of financial and background information relative to debtors, consumers, and potential employees. Depending on program intent, a private investigator may be assigned, data may be gathered from the Secretary of State and other sources, extensive skiptracing procedures may be used, credit bureau reports may be obtained, as well as various other database searches performed to fulfill the specific objectives outlined by your program.
Our services assist in gathering vital information on the character and reputation of individuals and businesses. NCO Financial Investigative Services is an industry leader in providing due diligence research and financial investigations. We currently serve more than 900 clients, producing over 49,000 investigative reports annually.
NCO’s network of investigators and financial analysts will meet your domestic and international information needs quickly and accurately. Our business process outsourcing solutions and menu of investigative reports are fully customizable to meet your needs.