Credit & Collections

Overview

NCO's debt recovery and credit collections solutions help business process by increasing recovered funds, supporting client to customer relationships, and improving overall bottom lines. Our debt recovery  and credit collections solutions successfully serve businesses in virtually every market segment, including financial, health care, education, government, utilities, technology, transportation & logistics, telecommunications, and commercial.

NCO diligently pursues debt recovery and credit collections by contacting debtors, making credit bureau inquiries, and performing skip tracing when required. NCO ensures adequate staffing based on the volume of referred accounts.

To ensure referred debt recovery and credit collections are processed according to best-of-class practices and client requirements, NCO establishes work standards for each debt recovery and credit collection at program inception.

Interacting with Debtors

We interact with debtors on the telephone and by letter for debt recovery and credit collections. Telephone attempts are made as often as necessary to deliver optimum results and continue until contact is made or until accounts are deemed uncollectible.

Our integrated predictive dialer maximizes telephone contact efficiently and economically. The call management technology of the dialer provides seamless integration with NCO’s debt recovery and credit collections system software. The dialer automatically manages the flow of inbound and outbound calls for debt recovery and credit collections.

Credit Bureau Reporting

NCO uses credit bureau reporting as a debt recovery and credit collection tool in accordance with federal statutes and client guidelines. At the client’s discretion, NCO reports accounts to one or more of the three national credit bureaus. We then leverage this tool to urge debtors to remit full payment. Reporting is carried out at Day 45 for a third-party account.

Skip Tracing

NCO uses various location methods and electronic databases to find current contact information for debt recovery and credit collections accounts having inaccurate addresses and telephone numbers. Upon placement, NCO processes all debt recovery and credit collections accounts to verify telephone and address information, segregating those accounts ready to be contacted from those requiring skip tracing. NCO searches its internal database to see whether information about the customer exists among its 450 million records, and updates the demographics of customers for debt recovery and credit collections.

NCO also utilizes scrubbing and scoring techniques up front during the debt recovery and credit collections process. This greatly enhances the opportunity for right party contact and quicker resolution of the outstanding balance for  the client to pursue debt recovery and credit collections.

NCO Analytic Services specializes in providing a turn-key system that offers insights at the individual customer level for debt recovery and credit collections. We can identify customers (businesses or consumers) that will defect or grow months before they do. As a result of our proprietary pattern recognition technologies, we provide our clients with the drivers of each customer’s prediction score to facilitate integrated customer management outreach programs for debt recovery and credit collections.

The success of our debt recovery and credit collections programs is founded on the collaborative relationship we establish with our clients and the best practices having evolved from those partnerships.

Exclusive Interview

In an exclusive audio interview with Sky Radio for American Airlines, Scott Ross, Senior Vice President of Sales of NCO Group, discusses key topics regarding the Credit and Collections industry, including emerging self-serve trends and the benefits of the collection industry to consumers and companies alike. Click Play to hear the entire interview.