NCO’s System Integrator is an easily customizable desktop application that is designed to assist the agent with many facets of their job, including self-pacing and time management. Additionally, the application streamlines account handling by reducing handle time through consolidation and automation of data, improves accuracy and consistency by validating data entered as well as forcing actions to be taken, and screen scrapes account information for data gathering and reporting. This ensures that call quality is not sacrificed and that agents comply with all procedures.