NCO’s Interactive Voice Messaging (IVM) solution uses advanced technology to deliver high quality automated messaging to our clients’ customers globally. Whether the goal is to reduce inbound call volume, increase customer self-service, or connect customers to a live agent, NCO’s IVM solution enables our clients to deliver branded, repeatable, messaging to its customers while maximizing the customer experience and your revenue.

NCO’s IVM solution is ideal for communicating with customers throughout the customer life cycle. Our IVM solution protects your brand while building customer satisfaction and long-term loyalty. Our clients are currently using NCO’s IVM solution to augment traditional phone support:

• Inbound order and activation
• Outbound confirmations
• Outbound delivery notification
• Frequently asked questions (FAQs)
• Call routing
• Up-sell and cross-sell dialogs
• Order change requests
• Order cancellation requests
• Outbound welcome calls
• Outbound retention calls
• Outbound calls for new services (up-sell/cross-sell)
• WinBack outbound strategies
• Late payment reminder and collections calls maximizing revenue and retention rates