NCO has more than 5,000 predictive dialer stations in support of company operations. Predictive dialers provide a highly efficient and low-cost method of contact by maximizing efficiency and automatically managing the flow of calls. These systems scan our databases and initiate calls on all available telephone lines. Busy signals and no answers are tagged for analysis and placed in priority recall queues or multiple-pass calling cycles. Dialers can determine the average length of an agent call, the percentage of live contacts achieved, how accurate the client list is, and more. Other benefits of NCO’s predictive dialer systems include:

• Automating record-keeping and follow-up activities
• Enabling agents to spend a greater amount of productive
• telephone talk time and reducing the number of abandoned calls
• Providing a fully integrated systems architecture
• Preventing calls from entering time zones before or after preprogrammed set times