NCO believes that customer loyalty is directly connected to the customer experience. Our virtual hold technology solution provides customers the option to choose the time in which they connect with your agents. The solution can be configured with callback features for customers who desire a return call at a preset time or the option to save the customer’s place in line and call them back when it is their turn. NCO virtual hold solution give our client program operations the ability to enhance the customer experience, increase customer loyalty, and drive positive brand awareness.