Business Process Outsourcing (BPO) is a flexible and powerful strategic initiative that business executives are using to achieve a wide range of tactical, long-term objectives. Many are attempting to apply BPO across a broad spectrum in their organizations to address specific business challenges. To be successful, BPO solutions must combine with holistic solutions that encompass not only up-front consulting and IT work but also follow-through business services. The ability to offer clients the most comprehensive suite of BPO solutions requires a partnership, the kind of partnership found in the NCO Alliance program.

The NCO Alliance program is built on a simple formula and a compelling promise. By combining our non-core outsourcing operational expertise with your consulting, IT, and vertical industry focus, together we can deploy powerful solutions that generate true value for our customers.

Adding Value for our Partners and Clients
The NCO Alliance program will add value to your organization by providing:

1. Increased Revenue: Additional opportunities for core-services work in the strategy and implementation of the NCO non-core outsourcing offerings. Additional revenue from NCO referral fees also contributes to overall profitability.
2. Competitive Advantage: Provides a way to differentiate by offering the client the most diverse, innovative solutions to the core set of services.
3. Increase "Trusted Advisor" Status: Able to present creative solutions to drive down cost in the organization and be perceived by the client as adding value above and beyond expectations.
4. Greater Leverage: Immediate access to NCO's 90 locations worldwide, delivering value through our global staff, processes, and technology to support a company's non-core business process outsourcing needs at any stage of the customer lifecycle.

NCO creates value for our clients by delivering:

1. Greater Leverage: NCO provides supplier leverage gained from infrastructure sharing and process consolidation.
2. Cost Savings: NCO can reduce labor costs 30 to 70%, decreasing overall net process costs by 20 to 50%. Utilizing offshore resources contributes to cost savings.
3. Improved Reporting: NCO improves the accuracy, speed, and delivery of client reporting.
4. Better Control Environment: As a publicly traded company, NCO is required to maintain a higher standard of controls. NCO provides greater process transparency, an important component to meet the Sarbanes-Oxley Act.

The NCO Advantage

Partnering with NCO will allow you to differentiate yourself when developing and proposing an enterprise or business solution. By combining your IT, industry, and horizontal focus with our full range of customer facing, outsourcing services, you can offer a complete BPO solution to meet all of your clients' needs. NCO offers the competitive edge over our competition through our:

• Proven results
• Best-in-class performance, efficiency, and quality
• The financial strength of a publicly traded company
• History of successful partnerships
• Demonstrated flexibility
• Substantial investment in infrastructure
• International locations

Interested in NCO's Alliance Program? Please contact marketing@ncogroup.com.