NCO believes our employees are the drivers of success. You’ll see this belief in action on your very first day of employment. Here’s just some of what you can expect to experience at NCO:

q       NCO knows that your success begins with a comprehensive initial training program. You’ll receive structured classroom and on-the-job training as you prepare for your new career.

q       NCO knows that, for success to occur, the management team must be committed to your success. Our management teams are highly visible, accessible, and committed to developing team members.

q       NCO knows that employees must have an opportunity to share feedback – our New Hire Mentoring Program allows you to give feedback on your experiences within the first 90 days of your employment and all information is handled in a confidential and respectful manner.

q       NCO knows that employees must have ongoing training to enhance current skills and build new ones. Our enhancement training programs deliver information, tools, and resources that improve performance.

q       NCO knows that employees want career opportunities – we want you to “Stay for the Career”. NCO has 140 call centers in 10 countries around the globe, so set your sights on the future.

q       NCO knows that employees must have good relationships with their supervisors. NCO is committed to developing supervisory leadership skills through our Leadership Development Program. We train supervisors how to lead teams and enhance performance.

q       NCO knows that performance expectations must be clear and communicated frequently. You’ll meet with your direct supervisor in formal and informal settings to receive performance feedback as a scheduled activity and as needed.