NCO Outsourcing Service Programs offer cable providers a broad range of services to meet every cable provider's desired outcome. NCO offers extensive, inbound and outbound, outsourced customer contact capabilities. We have the resources to provide any combination of voice, email, chat or IVR for interacting with end-user customers. NCO is equipped to deliver the results our clients need, including bilingual expertise. We provide a variety of customer-focused solutions, including:

Customer Marketing & Sales
Our customer acquisition and growth programs are designed to help cable providers meet and surpass their goals for growth. We help you gain market share through positive and professional means, while acting as an extension of your business office. Our various growth strategies include inbound and outbound campaigns, targeted geographic areas, and specialized approaches to fit and improve the cable provider's image. NCO has the ability to reach around the corner or around the world, helping the provider experience the desired growth at a fraction of the cost.

Call Center Support
NCO has in-depth experience handling customer service inquiries such as billing questions, product and service inquiries, service and repair status checks, and complaint resolution, as well as credit and collection calls. NCO can establish connectivity with your customer record system to provide customers with up to the minute information, and current account information in real-time.

Technical Support
We support cable products and services including equipment and subscription features and functionality. NCO has experience troubleshooting difficult technical problems, and providing general technical advice to subscribers of all levels.

First Party Early Stage Delinquency Calls
Although companies in the cable industry understand the importance of contacting customers early in the delinquency cycle, some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns. NCO provides a customized first party, customer service approach to contact subscribers and remind them of their obligation to pay their cable account.

Back Office Support
NCO's customizable solutions can provide back office support as a standalone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. NCO's proven back office solutions include:

• Billing
• Payment Processing
• Medical Certification
• Bankruptcies
• Accounting

Facilities Management
Efficiently managing call centers is our core business. For close to 80 years, NCO has successfully and cost effectively managed its growing number of call centers throughout the United States and internationally. Our years of experience and industry leading technology give us an unsurpassed advantage. We can take operational responsibility for an existing facility when you decide outsourcing to an alternate location is not in your best interests. Our responsibilities start and stop where you decide. NCO is a leading authority in call center management, known for providing efficient, customer driven service; reducing operational costs enterprise wide.

Our global resources and local experience position NCO to optimally manage any cable provider's customer contact needs in a cost effective manner with specialized programs that place your customers first.