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NCO Government Services
Analytic Services
We can predict which of your customers will defect or grow months before they do.

NCO Analytic Services uses its proprietary pattern recognition technologies to predict which of your customers will defect or grow months before they do. As a result we create “hot lists” to facilitate integrated customer management outreach programs. Similarly, for customer acquisition programs, we use our predictive technologies to laser target those prospects with the highest propensity to buy.  In doing so, we deliver unparalleled sales per hour rates.

Beyond making predictions of behavior, our systems will also provide key marketing intelligence so that we can deliver the right offer to the right customer at the right time with a relevant positioning. Our predictive technologies, coupled with our ability to professionally design and execute both outbound and in-bound campaigns, are yet further evidence of NCO’s position as an innovative outsource partner.



Download: WHITE PAPER: Enhancing the Lift under Budget Constraints: An Application in the Mutual Fund Industry (In Proceedings of the Eleventh ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, August, 2005).
Download: WHITE PAPER: Predicting Customer Behavior via Calling Links (In Proceedings of International Joint Conference on Neural Networks, July, 2005).