NCO Government Services provides effective and efficient outsourcing solutions. NCO is a leading provider of outsourced services that covers complete customer service and revenue processes including:

Customer Care
Our skilled representatives specialize in developing and maintaining the relationships our government clients must oversee. Customer care programs vary depending upon each government services provider's specific goals, but often include services such as outbound and inbound calling campaigns. NCO has in-depth experience handling customer care inquiries such as billing questions, services inquiries, and complaint resolution. We also place calls on behalf of clients in delivering notifications and conducting research or satisfaction surveys. All programs include specialized training so that every representative is a seamless extension of the client.

Facilities Management
For close to 80 years, NCO has successfully and cost effectively managed a growing number of call centers throughout the United States, and internationally. Our years of experience and industry leading technology give us an unsurpassed advantage. Efficiently managing call centers is our core business. We will take operational responsibility for an existing facility when you decide that outsourcing to an alternate location is not in your best interests. Our responsibilities start and stop where you decide. NCO is a leading authority in call center management, known for providing efficient, customer driven service; reducing operational costs enterprise wide.

First Party Early Stage Delinquency Calls
Although government entities understand the importance of contacting citizens early in the delinquency cycle, some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns. NCO provides a customized, customer service approach to contact citizens and remind them of their obligation to pay their bills.

Back Office Support
NCO's customizable solutions can provide back office support as a stand-alone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. We support the government entity's front end while remaining within budgetary constraints.

NCO's proven back office solutions include:

• Billing
• Payment Processing
• Medical Certification
• Bankruptcies
• Accounting

By understanding the complete working of a government entity's front end, our back office solutions lower costs while improving the citizen's overall experience.

NCO Outsourcing Service Programs offer government agencies a broad range of services to meet their desired outcome. Our services are designed to operate as an extension of your business office and all services are customized to specifically fit every government agency's service and revenue expectations.