Enable providers to effectively recover bad debt accounts after internal collection efforts are exhausted.
NCO provides patient-sensitive account resolution services for aged receivables. When a provider’s internal collection efforts are exhausted, NCO’s Bad Debt Recovery Services program resolves delinquent receivables by working as a third party collector while maintaining the utmost respect for the patient population.
Work Standards
Accounts are automatically assigned to the appropriate work queue upon placement to begin telephone interaction and letter campaigns. Proven workflows ensure every account assigned to NCO receives the designated best practices and adheres to client-specific program requirements.
Account Scrubbing / Skiptracing
NCO scrubs accounts for bad addresses, bad phone numbers, as well as defective control information. NCO representatives search through our internal database of 80 million records, supplemented by data provided by the leading national vendors.
Insurance Billing
NCO handles insurance billing and follow-up procedures for all insurance carriers, including Commercial, Managed Care, Medicare, and Medicaid.
Credit Bureau Reporting
NCO reports delinquent accounts to one or more of the three national credit bureaus (Experian, Equifax and TransUnion).
Legal Recourse
NCO has well-established relationships with attorneys in all 50 states and uses this nationwide network when pursuing accounts that require litigation. These attorneys specialize in healthcare collection work and are well versed in all federal, state, and local regulations pertaining to healthcare debt collection.
Lien Services
NCO offers a cost-effective means of securing your interest in third-party liability cases by filing a lien with the court, aggressively following up with attorneys and insurance companies, then releasing the liens once recovery is received.
Portfolio Purchasing
NCO purchases aged receivables with no recourse to the provider. Accounts are worked with the same strict standards and respect for patient dignity, and providers receive monies immediately.