Allows hospitals to refocus their limited resources, providing the best return on your investment.

NCO’s Extended Office Services (EOS) provides an offsite extension of your business office to manage all, or a portion of, active receivables. EOS programs include all appropriate billing, re-billing and follow-up activities for any financial class at any age of placement. This integrated billing and follow-up ensures rapid recovery of outstanding accounts.

•  Commercial Insurance
•  Managed Care Insurance
•  Medicare
•  Medicaid
•  Worker’s Compensation
•  Self-Pay
•  Self-Pay Residuals
•  Payment Plan Arrangements

Management Experience
NCO’s Extended Office Services executive management team has an average of more than fifteen years experience in the healthcare industry, including many who earned valuable experience in provider environments.

Reach
NCO provides Extended Office Services to more than 250 hospitals across the United States and processes more than $1 billion healthcare active accounts receivable annually.

Staffing
More than 500 NCO employees exclusively provide Extended Office Services to healthcare providers.

Account Resolution
Advanced technology allows resolution of any portion of a hospital’s active receivables, day 1+ from date of discharge.

Work Efforts
NCO begins strategic work efforts designed to maximize recoveries within 48 hours from the time an account is placed with NCO.

Work Flows
Accounts automatically route to the proper work queues for appropriate re-bill, dispute resolution, missing payment research, medical record request and/or patient contact.

Work Standards
Accounts are diligently worked according to predetermined and client-approved work standards based on the financial class, payer type, and disposition.

Patient Accounting System Conversions
NCO is experienced in managing A/R prior to, during and after system conversions.