Insurance providers are faced with the common challenge of finding ways to prompt seriously delinquent customers to make payment before they are charged-off as bad debt and collect the full balance after write-off.

Pre-Charge Off
NCO has developed a first-party collection service for its clients. This service uses customized collection letters and telephone contact campaigns to maximize recoveries that the provider may not have the internal resources to collect. We provide pre-charge-off delinquent account collection services that enable clients to better control their at-risk customers by quickly curing accounts while maintaining a positive relationship with their customers.

Post-Charge Off (Bad Debt)
We provide collection services for charged-off accounts to our clients by utilizing our extensive technological infrastructure and experience to contact and arrange payment with the debtor. Our bad debt collection services for the insurance industry are an effective and efficient means to improve your return on accounts that become more difficult to collect as they age.

Our strategy ensures NCO contacts and collects from the highest percentage of customers, translating to the greatest return and highest value for our clients.

NCO utilizes the following proven strategies to drive collections results:

• Initial Data Scrub and Scoring
• Telephone Interaction
• Collection Letters
• Credit Reporting
• Skip Tracing