NCO Retail Services provides effective and efficient customer relationship management solutions. NCO is a leading outsourced services provider that covers complete customer service and revenue processes including:

Customer Marketing & Sales
NCO supports inbound and outbound sales efforts by conducting customized programs designed to acquire new customers, renew current clientele, and win over targeted consumers. We execute every phase of the sales order process, pre- and post-sale, from answering product related questions and making sales presentations to up selling, cross selling and order processing.

Customer Care
Our skilled representatives specialize in developing and maintaining the relationships our clients value. Customer Care programs vary depending upon each retailer's specific goals, but often include services such as customer development, as well as outbound and inbound calling campaigns. NCO has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, delivering notifications and notices, and conducting market research or satisfaction surveys.

Facilities Management
Efficiently managing call centers is our core business. For close to 80 years, NCO has successfully and cost effectively managed a growing number of call centers throughout the United States, and internationally. Our years of experience and industry leading technology give us an unsurpassed advantage. We can take operational responsibility for an existing facility when you decide outsourcing to an alternate location is not in your best interests. NCO is a leading authority in call center management, known for providing efficient, customer driven service; reducing operational costs enterprise wide.