NCO's calling campaign maximizes cash flow and minimizes write-offs. The program is easily implemented by itself or in conjunction with any of NCO's other programs. NCO provides retailers a proactive collection option to help maintain the bottom line.

First Party Early Stage Delinquency Calls
Although retailers understand the importance of contacting customers early in the delinquency cycle, some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns. NCO provides a customized, customer service approach to contact customers and remind them of their obligation to pay their account.

NCO's first party outbound calling campaign for retailers has proven benefits including:

• Our calls deliver more than double the response of a written notice
• Our calls generate payments five to eight days faster than a written notice
• Our calls generate a higher percentage of payments than written notices alone
• 70 to 85 percent of customers contacted by NCO pay or make payment arrangements
• Our calls reduce our clients' operating expenses

NCO Outsourcing Service Programs offer retailers a broad range of services to meet every company's desired outcome. Our services are designed to operate as an extension of your business office and are customized to specifically fit your service and revenue expectations.