We can predict which of your customers will churn months before they do.

NCO Analytic Services uses its proprietary pattern recognition technologies to predict which of your customers will churn months before they do. As a result we create “hot lists” to facilitate integrated customer management outreach programs. Similarly, for customer acquisition programs, we use our predictive technologies to laser target those prospects with the highest propensity to purchase your products and services.  In doing so, we deliver unparalleled sales per hour rates.

Beyond making predictions of behavior, our systems will also provide key marketing intelligence so that we can deliver the right offer to the right customer at the right time with a relevant positioning. Our predictive technologies, coupled with our ability to professionally design and execute both outbound and in-bound campaigns, are yet further evidence of NCO’s position as an innovative outsource partner.