Early Intervention/Pre-Collection Services
Telecommunication providers are faced with the common challenge of finding ways to prompt seriously delinquent customers to make payment before they are charged off as bad debt. NCO's pre-collection service imparts a sense of urgency upon seriously delinquent customers during this period, reducing write-offs, and the cost of collecting after charge-off. Our strategy ensures NCO contacts and collects from the highest percentage of customers, translating to the greatest return and highest value for our clients.

Post Charge-Off Collections
NCO's collection solutions help our clients salvage revenue by collecting accounts as a third party after all other recovery efforts are exhausted. To ensure referred accounts are processed according to our best practices and client requirements, NCO establishes Account Resolution Standards for each client program comprising our proposed work standards for telephone calls and collection letters, as well as other services relative to the collection process.

NCO uses the following proven strategies to drive collections results:

• Initial Data Scrub and Scoring
• Telephone Interaction
• Collection Letters
• Credit Reporting
• Skip Tracing