NCO Outsourcing Service Programs offer telecommunications providers a broad range of services to meet every provider's desired outcome. NCO offers extensive, inbound and outbound, outsourced customer contact capabilities. We have the resources to provide any combination of voice, email, chat or IVR for interacting with end-user customers. NCO is equipped to deliver the results our clients need, including bilingual expertise. We provide a variety of customer-focused solutions, including:

Customer Marketing & Sales
NCO supports inbound and outbound sales efforts by conducting customized programs designed to acquire new customers, renew current clientele, and win back or win over targeted consumers. We execute every phase of the sales order process, pre- and post-sale, from answering product related questions and making sales presentations to up selling, cross selling, and order processing. All businesses require a constant flow of new leads and sales to maintain continued positive growth. Our Customer Marketing and Sales solutions are the services needed to meet your goals, while staying within your budget.

Customer Care
Our skilled representatives specialize in developing and maintaining the relationships our clients value. Customer Care programs vary depending upon each communication provider's specific goals, but often include services such as customer development, as well as outbound and inbound calling campaigns. NCO has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, service and repair status checks, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, retaining current customers, delivering notifications and conducting market research or satisfaction surveys.

Technical Support
NCO is knowledgeable in all components of telecommunications services and equipment. We support handsets, headsets, and features and functionality. NCO has experience troubleshooting difficult technical problems, and providing general technical advice to telecommunications users of all levels.

First Party Early Stage Delinquency Calls
Although companies in the telecommunication industry understand the importance of contacting customers early in the delinquency cycle, some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns. NCO provides a customized first party, customer service approach to contact customers and remind them of their obligation to pay their telecommunications account.

Back Office Support
NCO's customizable solutions can provide back office support as a standalone function or as a function of a customer support solution. NCO has the expertise to coordinate the most cost effective back office solutions with the highest quality processing. NCO's proven back office solutions include:

• Billing
• Payment Processing
• Bankruptcies
• Accounting

Facilities Management
Efficiently managing call centers is our core business. For close to 80 years, NCO has successfully and cost effectively managed a growing number of call centers throughout the United States, and internationally. Our years of experience and industry leading technology give us an unsurpassed advantage. We can take operational responsibility for an existing facility when you decide outsourcing to an alternate location is not in your best interests. Our responsibilities start and stop where you decide. NCO is a leading authority in call center management, known for providing efficient, customer driven service; reducing operational costs enterprise wide.

Our global resources and local experience position NCO to optimally manage any telecommunications company's customer contact needs in a cost effective manner with specialized programs that place your customers first.